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Resume

Download Spencer’s resume (.pdf)

PROFILE

A highly motivated IT professional seeking a position with a forward-thinking organization. Four years of experience in information technology support. Excellent time management, problem solving and customer service skills.

  • Extensive knowledge of Windows Server, Active Directory, Exchange and Group Policy
  • Proficient in SQL programming, database administration and Microsoft SQL Server
  • Skilled web administrator specializing in ASP.NET, C#, PHP, MySQL and web content management systems

EXPERIENCE

Portage Public Schools, Information & Technology Systems, Portage, MI

Building Computer Technician (August 2008 – Present)

  • Provide technical support to teachers, administrators, support staff and students
  • Manage Active Directory user accounts, computer accounts and permissions
  • Support the organization’s VoIP telephone system and BlackBerry cell phones
  • Facilitate print, copy, file storage, data recovery and e-mail services
  • Troubleshoot Cisco switches, wireless access points and network-attached devices
  • Install and repair Windows desktops, laptops and netbooks
  • Train staff on the use of district software applications and instructional tools
  • Administer virtualized Windows servers for internal, external and development web sites
  • Create, edit and publish content to school and department web sites

Technology Intern  (September 2005 – August 2008)

  • Redesigned the school district’s internal and external web sites
  • Published daily news and announcements to the external web site
  • Created and deployed Ghost images for computer labs and laptops
  • Repaired computer hardware and audio-visual equipment

EDUCATION

Western Michigan University, Haworth College of Business, Kalamazoo, MI
Bachelor of Business Administration
(September 2007 – Present)

  • Major: Computer Information Systems
  • Minor: General Business
  • GPA: 3.76
  • Expected Graduation: December 2012
  • CIS courses: business programming, web programming, database applications, data mining, system analysis & design, information assurance & compliance, enterprise projects and computer networking
  • Business courses: statistics, accounting, finance, marketing, management, law, economics, communication, process productivity and strategic solutions
  • Awards: Dean’s List, Certificate of Excellence for Graduate Level Performance (Enterprise Project), CIS Freshman Scholarship for Academic Achievement and Rea Family Scholarship for Outstanding Academic Achievement

TECHNICAL SKILLS

  • Enterprise Tools: Active Directory, Exchange, Group Policy, SCCM, SharePoint, SQL Server and Windows Server
  • Applications: Adobe Creative Suite, Google Apps, Microsoft Visual Studio, SAP ERP, SAS Enterprise Miner and VMware
  • Networking: TCP/IP, DHCP, DNS, Cisco IOS, routers, switches, wireless access points and VoIP telephony
  • Web & Programming: Apache, ASP.NET, C#, CSS, IIS, JavaScript, JQuery, MySQL, PHP, SQL, Visual Basic, XHTML and XML